30 day money back guarantee
We're here to help 213.438.0600 ext.1
Call us Monday - Friday 9am-5pm PST
Email us at: info@showroomexchange.com
How does the 30 day money back guarantee work?
If you cancel your plan within 30 days of your 1st training session you will receive a 100% refund of your total payment less any import fees. If you choose to cancel your plan you will never be charged again. Refunds cannot be issued after your initial 30 day trial and we don't prorate for partial months if you cancel in the middle of a billing cycle. Only valid for new SE accounts who at all times abide by our terms and conditions as well as our privacy statement. To take advantage of the money back guarantee, you must contact us within 30 days of the first training session and request a refund by sending us an email to
help@showroomexchange.com.Can I change plans at any time?
Yes. You can add or subtract a user from your SE account at any time.
Do I have to sign a long term contract?
No. SE is a pay-as-you-go service. There are no long term contracts or commitments on your part. SE is a month to month subscription. If you choose to cancel, email us at help@showroomexchange.com and you'll be billed for the current billing cycle, but you will never be charged again.
Are there additional features?
Yes. SE offers a variety of features, a majority of which are included at no additional charge. However there are additional fees for optional features such as visual order management/order-scanning (starting at $75/mo for 1000 orders, can add more in increments), seasons ($30/mo), invoice import module ($60/mo), order import module ($60/mo), and services such as supplemental training, consultations (remote $135/hr, on-site/westcoast-only $250/hr).
Is there a setup fee?
Yes, it's $650 and one-time only.
Can my data be imported?
Yes. It's optional and starts at $350. If you have existing data, we can review it and provide an estimate. We have successfully completed migrations from man res, reptech, vogue rep, excel and file maker. Joor, NuOrder and Brandboom import modules are available at $60/mo each.
Can I suggest a new feature?
Yes. We welcome feature suggestions. If a suggestion is not on our road-map, we can provide a custom quotation.
What web browsers work with SE?
Internet Explorer 9, Firefox and Chrome. We recommend Firefox or Chrome.